DELIVERY POLICY

 

 We deliver worldwide using Slovenian Post, however, we reserve the right to use some other delivery service if it would provide more efficient delivery. Delivery charges are as specified below, despite the size or the weight of the items.

 

 

Country                                        Delivery Costs                            FREE DELIVERY

 

Slovenia                                         4,50 EUR                                  Orders  >70 EUR

Croatia                                           12,00 EUR                                  Orders  > 250 EUR

Other EU countries,                     15,00 EUR                                 Orders  >350 EUR

 

Serbia and Montenegro,

Bosnia and Herzegovina,              25,00 EUR                               Orders  >550 EUR

Macedonia,Kosovo                       

 

If your country is not on the list, please contact our Customer Service


The above prices are for standard delivery. Should you require express delivery, kindly contact our Customer Service.

Service Provider shall not be liable for delays in performing or failure to perform this Agreement or any obligations hereunder, which are directly attributable to causes beyond its reasonable control (force majeure), including, but not limited to, acts of God, fires, strikes, labour disputes, war, acts or intervention by any governmental authority, failure of a common carrier, supplier, hardware, software, browser, or communications equipment, or network failure, congestion, or malfunction.
Service Provider reserves the right to deliver different products ordered at the same time separately.
Service Provider takes responsibility for the loss and damage of the product occurred during the delivery. 

We charge €40 if you refuse to accept your package. If you change your mind when the goods have already been shipped, you have to receive it and return it to us, otherwise, it will be registered as not picked up and charged automatically. If you return the goods to us, you assume the risk of transportation. 

All the deliveries are insured. If you notice any damage on the package when delivered, you must report it immediately on the spot and refuse the delivery. If you have accepted the package and discovered damage when you opened it, you must contact our customer service immediately. If the goods would arrive damaged, you may send it back to us, and we will send you a new product. In this case, we shall cover the shipping costs.

 

If your order Products from our Website for delivery outside the EU, they may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination. You will be responsible for payment of any import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Have on the mind to contact your local customs office for further information before placing your order.

RETURN & EXCHANGE POLICY

If for any reason you are unhappy with your Order and you wish to organize a return, exchange or refund of any purchased through the Site, please contact smileycloudshop.com directly using the contact form here

 

The User has a fourteen-day right to return or exchange a product according to Slovenian consumer protection legislation. This returns policy does not extend to products which are produced or altered according to the customer’s wishes. 


The customer has a right to return a product if:

  • The order has been canceled according to the Terms and Conditions by notifying the Service Provider within 14 days of delivery,

  • The product has not been used,

  • The product must be undamaged, unaltered in any way and in its original packaging.

 

The product must be returned immediately after cancellation or within 30 days from the date of cancellation at the latest at the sole expense of the User. When returning products the User will be responsible for the risk of damages. After receipt of the returned products, the Service Provider will return the amount corresponding to the amount paid by the User for the goods returned, excluding shipping costs.